You are never alone in this business. From your first discovery call to your hundredth client.
RMD's support structure is built around one principle: a franchisee should never face a client situation, a technical challenge or a business decision without expert backing available.
We join your client discovery calls.
When you identify a client opportunity and open a conversation, you do not go into that meeting alone. The RMD team joins your discovery and scoping calls. We handle technical questions, scope the work, and produce the quote with you.
- No bluffing through questions you cannot answer
- Clients receive an expert, not a salesperson
- Scoping is accurate, so delivery goes smoothly
This is not a feature most franchise models offer. It is the difference between a franchisee who closes clients confidently and one who stalls at the proposal stage.
Structured coaching. Not ad-hoc advice.
Assigned Business Coach
Every Full Franchise Partner is assigned a dedicated 1:1 business coach. Coaching sessions are scheduled, not reactive. Your coach reviews your pipeline, your client base and your growth strategy.
Group Coaching Sessions
Regular live group sessions covering sales, client management, service delivery and growth strategy. Pro Partners attend monthly sessions. Full Franchise Partners attend scheduled sessions with their coach.
Client Problem Escalation
When a client situation needs senior input, you escalate directly to the RMD team. We provide the response, the solution and the client communication if needed. You are never handling a difficult client situation without backup.
Discovery Call Support
For any new client opportunity, the RMD team is available to join the scoping call, handle technical questions and co-produce the proposal. This applies from your first client to your fiftieth.
Our Support Services
Comprehensive support solutions designed to help you succeed.
Live Chat
Available 7 days a week. Same-day response on all live chat enquiries during support hours.
Phone Support
Direct phone support Monday to Saturday. Speak to a real member of the RMD team, not a call centre.
Video Troubleshooting
Screen-share sessions for technical issues, platform walkthroughs and client delivery questions. Bookable same-day for urgent issues.
Strategic Consultation
Scheduled strategic sessions for pipeline reviews, growth planning and client retention challenges. Available to all partners, prioritised for Full Franchise Partners.
Support hours: Monday to Saturday 8am–8pm. Emergency client escalations handled outside these hours by email with same-day response.
A structured onboarding curriculum, not a library of videos.
Platform & Tools
Learn the RMD platform, Risponda setup, client manager, AI tools and website builder. By end of week one you are operational.
Sales & Client Acquisition
How to identify prospects in your territory, open conversations, and use the sector demo sites to present finished products rather than proposals.
First Client Delivery
RMD joins your first discovery call. We walk through scoping, quoting and handoff to the delivery team. You see the full process in a live client context.
Ongoing Growth
Monthly and 1:1 coaching, live group sessions, access to new modules as RMD's platform and services evolve.
70+ training modules covering platform, sales, client management and growth strategy. New modules added as the platform develops.
What Our Clients Say
Real feedback from franchisees who've experienced our support.
"The support team has been absolutely fantastic from day one. Their video troubleshooting sessions saved me hours of frustration, and the strategic consultation helped me increase my revenue by 40% in just six months. I couldn't have asked for better guidance."
See how the support model works before you commit.
Book a 20-minute call — territory check, delivery model walkthrough, and a financial model for your area. No sales pitch.
Check Territory AvailabilityMost questions about the support model are answered in the first ten minutes of the call. We will show you exactly what happens from day one.